Administering service desk projects
Welcome to the source of truth for Jira Service Desk administrator knowledge and power.
This section is for Jira Service Desk project administrators. You're in the right place if you're the one who adds agents and sets up your service desk project. If you're new to Jira Service Desk, check out our getting started guides.
In this section
- Managing access to your service desk
- Configuring the customer portal
- Receiving requests by email
- Setting up service desk users
- Setting up queues for your team
- Automating your service desk
- Managing service desk notifications
- Setting up request types
- Setting up SLAs
- Setting up approvals
- Setting up service desk reports
- Default service desk project configuration
- Using Jira applications with Hipchat
- Using Jira applications with Confluence
- Using JIRA applications with Portfolio for JIRA
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